At Nattura, we are dedicated to providing you with authentic and top-quality natural products. Due to the nature of our offerings, we exclusively offer product exchanges and do not provide returns or refunds.

Product Exchanges:

If you receive a damaged or incorrect product, please follow below steps for a hassle-free exchange:

Contact Us:

Reach out to us at contactus@rihanyo.com  within 1 day of receiving your order with issue along with the order number..

Document the Issue:

Take clear videos and pictures of the damaged or incorrect product.

Ensure that the product is unopened, and all packaging is intact.

Submit Documentation:

Send the videos and pictures to contactus@rihanyo.com for our review.

We will only process exchanges after inspecting the provided documentation.

Eligibility Criteria:

Exchanges will be considered only if the images and videos meet our criteria of an unopened product with intact packaging.

Exchange Process:

Once we receive and inspect the documentation, our team will confirm eligibility and process exchanges.

Contact Information:

If you have any questions or need assistance with the product exchange process, please feel free to contact us at contactus@rihanyo.com  or toll free number:18008893959

We appreciate your understanding of our product exchange policy. Your satisfaction is our priority, and we are here to assist you with any of your concerns.